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Accessibility Policies and Practices and Multi Year Plan


The Government of Ontario passed the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). With this legislation, standards have been established for businesses and organizations in Ontario to identify, remove and prevent barriers so that people with disabilities will have more opportunities to participate in everyday life. The focus is on customer service, transportation, the built environment, information and communication, and employment. Arthur J Gallagher (Gallagher) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility while meeting requirements under the Accessibility for Ontarians with Disabilities Act. Gallagher has developed a Multi-Year Plan that describes how it intends to become a more accessible organization over time and sets forth the principles of how it provides service and otherwise interacts with people with disabilities. This plan will be posted on the company web site and reviewed and updated periodically. This plan relates to anyone that is a client, potential client, employed, or seeking employment, at the following businesses in Ontario:

    • Arthur J. Gallagher Canada Limited

    • Arthur J. Gallagher (Canada) Group

    • Gallagher Benefit Services (Canada) Group Inc.

    • Gallagher Bassett Canada Inc.


Gallagher will provide training to all employees in Ontario on the accessibility laws and the Human Rights Code to increase awareness and encourage respect for the core principles of independence, dignity, integration and equality of opportunity for people with disabilities. Training will be provided through the company web based training portal (E-Learn) or in an alternate manner that best suits the employee.

The AODA training will occur within four (4) months of the employees start date with a focus on the following topics:

    • The purpose and requirements of the Accessibility Act

    • How to interact and communicate with people with various types of disabilities

    • The purpose of assistive devices and how to interact with people who use them

    • The purpose of service animals and how to interact with people who use them

    • The purpose of support persons and how to interact with people who are accompanied by a support person

    • What to do if a person with a disability is having difficulty accessing Gallagher services

Employees will also be required to read the Gallagher policies in addition to any other internal documents on accessibility.

Through the E-Learn system, Gallagher will keep a record of all training provided under the Act, including the individual who received the training, the dates on which the training was provided and the successful completion of the assessment.


Gallagher is committed to fair and accessible employment practices and will continue to take steps to notify applicants and employees that accommodations are available upon request for people with disabilities. These practices are available during recruiting, selection and candidate assessment as well as the duration of employment.

Gallagher has a process in place for individual accommodation plans and return-to-work policies for employees that have been absent due to a disability and will work with the employee to meet their needs upon their return.

Steps will be taken to ensure accessibility needs of employees with disabilities are taken into account during performance management, career development and redeployment processes.

Upon request, employees with disabilities will have an individual accommodation plan developed by Human Resources in consultation with the employee.

Devices and Alternative Formats

Current or potential clients of Gallagher may need to access our services with the use of assistive devices such as communication aids, cognition aids, personal mobility aids and medical aids. These assistive devices may include:

    • Manual and motorized wheelchairs

    • Canes, crutches and walkers

    • White canes

    • Oxygen tanks

    • Electronic communication devices

    • Hearing aids

    • Magnifiers

Gallagher strives to enable people with disability to benefit from the same quality of service as other clients. Physically-accessible areas of Gallagher premises include the following assistive devices, as appropriate:

    • Automatic door openers

    • Elevator or ramp

    • Websites

    • Accessible washroom

Design of Public Spaces

Gallagher will work with building management in each location to meet the standards for the public spaces and procedures will be put in place to prevent disruptions to the accessibility of public spaces. In the event there is a disruption, Gallagher will work with building management as appropriate to notify the public of the disruption. Public spaces include:

    • Outdoor paths of travel such as sidewalks, ramps, stairs and rest areas

    • Parking lot or garage

    • Reception areas

Multi-year Accessibility Plan

Gallagher consults, where appropriate, with various internal and external resources to help ensure we maintain accessibility and compliant with obligations under the AODA. Collaboration may include:

    • Helping with accessibility related issues for employees and clients

    • Supporting and promoting accessibility tools and guidelines

    • Supporting and coordinating other initiatives

    • Developing accessibility standards and practices

The multi-year accessibility plan will be posted on the company web site and updated, reviewed and updated as required.

Client and Employee Feedback

Gallagher welcomes feedback on how client and employee expectations are being met and potentially how they can be improved on regarding the use of our services. We recognize that people with disabilities may use different methods of communication and clients who wish to provide feedback on our policies and practices may do. Feedback is encourage through the following formats:

Our Web Site:

Use the contact us section of the web site to forward any inquires or accommodation requests

By Mail:

Compliance Officer

Arthur J Gallagher Canada

181 University Avenue, Suite 1200

Toronto, Ontario, M5H 3M7

By Email:

Client, potential client, employee or applicant feedback should include the following:

    • Time and date of event
    • Feedback concerning event
    • Service be accessed
    • Personnel involved
    • Accommodation request
    • Additional comments
    • Voluntary inclusion of contact information

Feedback will be reviewed and appropriate action, if applicable, will be taken.