Account Manager

Personal Lines | Calgary, Alberta

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We are looking to fill a full time role for an Account Manager on our Personal Lines team. The purpose of the account manager is to provide exceptional customer service for personal lines customers, including quoting and writing new business. The role is to address the needs of clients by responding to questions, amending policies and sharing working knowledge to provide better service to our clients. While working on a fun and collaborative team and under the direct supervision of the Director of Personal Lines, the account manager carries out a wide range of duties. Do you have an optimistic outlook and willingness to work with a dynamic and diverse team? Are you a resourceful and ambitious individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team.

Key Job Responsibilities

  • Handle day to day client servicing requirements and provide marketing support

  • Responsible for accuracy of policy documents and timely delivery of renewals

  • Keep up to date with markets and coverages within the industry

  • Analyze client coverage, exposures and loss experience to determine risk requirements

  • Review of wordings and conduct wording comparisons

  • Participate in large account or stewardship reviews

  • Work with the producers on cross selling opportunities

  • Adherence to AJG's internal compliance

  • Participate in networking events

  • Assist with marketing of accounts

Skills and Qualifications

  • License(s) essential to provincial licensing jurisdictions as required for the position along with management of continuing education hours to ensure licensing compliance

  • Five (5) years commercial insurance experience

  • Willingness & acceptance to learning on a continual basis through educational opportunities and collaboration with colleagues

  • Proven ability to communicate effectively in a professional manner both verbally and in writing

  • Strong analytical, organizational and time management skills

  • Proven proficiency in MS office products including Word, Excel, Outlook, Power Point and Adobe products

  • Familiar with insurance document management software

  • High level of accuracy and attention to detail in all areas of work

  • Ability to multi‐task between a variety of tasks, projects, and deadlines

  • Possess proficient commercial lines knowledge

  • Ability to work independently with minimal direct supervision and /or within a team is essential

  • Excellent customer service skills

  • Completion of post-secondary an asset

  • Insurance designations and/or courses completed towards designations an asset

  • Experience within the EPIC Broker Management System (BMS) an asset

  • Ability to multi-task between a variety of tasks, projects, and deadlines

  • Proficient in Microsoft Office products

  • Experience with EPIC an asset

Values & Competencies

  • Highly motivated and results focused maintaining the highest degree of ethics and integrity resulting in exceptional client service

  • Strong communication and interpersonal skills with both clients and colleagues

  • Works effectively as part of successful team to achieve objectives

  • Solution oriented with a problem-solving mind-set and the ability to develop resourceful and innovative approaches and solutions

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.


We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Please sign up for our talent Network http://bit.ly/GallagherTalent. We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.


For more information, visit our website www.ajgcanada.com.

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