Claims Manager

Alberta Retail, Reports to National VP Claims | Calgary, Alberta

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We are seeking a full time Claims Manager, Alberta Retail, Gallagher Canada. The successful candidate will be leading the Alberta Region Claims Team in providing exemplary claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims Department. Your positive outlook and professionalism are prerequisites to work with our dynamic team.

Key Job Responsibilities

  • Management of Alberta Region Claims Advocacy Team

  • Provide Claims counselling as required to the insureds in a professional and compassionate manner

  • Advocacy on claims, as necessary, on client’s behalf with insurers

  • Work with the National VP Claims and Legal Counsel to manage Gallagher E&O Claims

  • Attend client meetings with respect to Claims Review and Risk Management

  • Communication with adjusters and insureds with respect to open claims

  • Liaison between insured and insurance carrier during settlement negotiations when required

  • Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management’s request

  • Maintain, organize and update client files, including Excel spreadsheets

  • Data input using EPIC system

  • Provide up to date Claims summaries and/or specific claim information to Commercial Team as requested

Key Skills and Qualifications

  • Claims Adjusting Experience or Commercial Broker including Claims Advocacy Experience required

  • Completion of post-secondary education an asset

  • AIC level 2 licensed, and other provinces as required

  • CAIB, CIP, CRM designations an asset or courses completed towards designations

  • Client service and/or advocacy experience an asset

  • Comprehensive and effective verbal/written communication skills

  • Leadership experience an asset

  • Excellent problem solving and negotiation skills

  • Strong time management and organization skills

  • High attention to detail and accuracy

  • Ability to multi-task between a variety of tasks, projects, and deadlines

  • Proficient in Microsoft Office products

  • Experience with EPIC an asset

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.

We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please sign up for our talent Network We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.

For more information, visit our website