Client Service Broker

Personal Lines | Dieppe, New Brunswick

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The purpose of this role is to provide quality, responsive day-to-day client services to our personal lines clients. The Client Service Broker must be well organized, able to prioritize workflow in a timely manner and deliver exceptional customer service in a fast-paced bilingual environment.

Key Job Responsibilities

  • Respond to all client inquiries in a timely manner though phone and email contact

  • Follow internal workflow

  • Work closely with Producers (both Personal and Commercial)

  • Review renewals for coverage and accuracy, re-market when required

  • Liaise with our carriers to ensure proper coverage and follow-up on change requests

  • Maintain organized and well documented files

Education and Experience Requirements

  • NB Other-Than Life Insurance Broker License required

  • 1 - 3 years Personal Insurance experience

  • College diploma, CAIB or CIP designation an asset

  • Commitment to providing an outstanding level of customer service

  • Proficient communicator in both English and French

  • Strong organizational skills with emphasis on attention to detail and accuracy

  • Individually motivated and able to work collaboratively within a vibrant team

  • Computer skills are essential and knowledge of EPIC an asset

  • Familiar with company products and portal technology an asset

Assurance Goguen Champlain Insurance is a trading name of Arthur J. Gallagher Canada Limited. Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


Gallagher offers competitive salaries and full benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, and training programs. We are an equal opportunity employer that values diversity in the workplace and are therefore happy to accommodate any individual needs. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Please sign up for our talent Network http://bit.ly/GallagherTalent. We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.


For more information, visit our website www.ajgcanada.com.

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