Client Service Broker

Personal Lines | London & Mississauga, Ontario

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The purpose of this role is to provide quality, responsive day-to-day client service. The Client Service Broker must be well organized, possess the ability to prioritize workflow in a timely manner and provide excellent customer service

Key Job Responsibilities

  • Respond to all client inquiries in a timely manner and act as back-up when other CSB’s are unavailable.

  • Review renewals for coverage, accuracy and market when required

  • Adhere to binding authority set out by carriers

  • Process and/or review all transactions

  • Follow internal workflow

  • Achieve division retention goals

  • Identify upsell opportunities, explain and recommend to clients

  • Identify cross selling opportunities and produce quality leads to sales team

  • Discuss any potential problems or concerns the client may have with the Account Executive in the first year of business including notification of non-payment cancellations

Educational and Experience Requirements

  • RIBO License is required

  • University Degree or College Diploma, CAIB and/or CIP designation an asset

  • 3-5 years personal insurance experience

  • Knowledge of EPIC an asset

  • Comprehensive and effective verbal/written communication skills

  • Ability to work well under pressure with minimum supervision in a team environment

  • Strong emphasis on a positive team dynamic

  • Excellent time management and organization skills

  • High attention to detail and accuracy

  • Ability to multi-task between a variety of tasks, projects, and deadlines

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.

We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please sign up for our talent Network We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.

For more information, visit our website