Client Service Broker

Commercial Small Business | Markham or Mississauga, Ontario

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We have a job opening in our Independent Business Department. Responsibilities include effectively handling a book of assigned commercial lines clients, working independently as a Client Service Broker handling all aspects of a client file.

Key Job Responsibilities

  • Analyze client coverage, exposures and loss experience to determine risk requirements

  • Ensure policies meet the needs of the clients

  • Oversee renewals, endorsement and certificate requests

  • Negotiate renewals and remarket initiatives

  • Responsible for accuracy of policy documents and timely delivery of renewals

  • Claims reporting and resolve claim issues that may arise

  • Follow up on accounts receivables

  • Up-sell & cross-sell existing clients

  • Keep up to date with markets and changing coverages within the industry

  • Participate in insurer networking events

  • Be familiar with Gallagher intranet website resources and tools

Educational and Experience Requirements

  • Completion of post-secondary education an asset

  • RIBO, CAIB, CIP designations an asset or courses completed towards designations

  • Prior Commercial Insurance and/or Claims experience required

  • Client service and/or advocacy experience an asset

  • Comprehensive and effective verbal/written communication skills

  • Excellent time management and organization skills

  • High attention to detail and accuracy

  • Ability to multi-task between a variety of tasks, projects, and deadlines

  • Proficient in Microsoft Office products•Experience with EPIC and/or DMS an asset

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.


We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Please sign up for our talent Network http://bit.ly/GallagherTalent. We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.


For more information, visit our website www.ajgcanada.com.

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