Client Service Broker

Commercial Lines | Markham / Ottawa, Ontario

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We are looking for a dynamic self-starter, committed to excellence in client service for the position of Client Service Broker. This role works closely with our Senior Account Executives and commercial clients to provide a consultative, solution based approach that makes us the best choice for clients.

Key Job Responsibilities

  • Handle day to day client servicing requirements and provide marketing support to new business production

  • Responsible for accuracy of policy documents and timely delivery of renewals

  • Keep up to date with markets and changing coverages within the industry

  • Analyze client coverage, exposures and loss experience to determine risk requirements

  • Review of wordings and conduct wording comparisons

  • Participate in large account or stewardship reviews where necessary

  • Work with Account Executives on cross selling opportunities and accessing resources within Gallagher

  • Adherence to internal Gallagher Compliance, i.e., internal audit and compliance to workflow

  • Participate in insurer networking events

  • Assist with marketing of account and negotiating with underwriters

Educational and Experience Requirements

  • RIBO license required along with maintenance of continuing education hours

  • Experience with EPIC BMS an asset

  • CRM, CAIB and CIP designations an asset

  • Minimum 5 years Commercial Insurance experience

  • Excellent communication and customer service skills

  • Great technical and negotiating skills with a strong attention to detail

  • Ability to prioritize work and meet deadlines

  • Able to work confidently in a fast-paced environment

  • Proficient with Microsoft Office, Outlook and EPIC

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.


We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Please sign up for our talent Network http://bit.ly/GallagherTalent. We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.


For more information, visit our website www.ajgcanada.com.

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