Client Service Representative

Commercial Lines | Winnipeg, Manitoba

Print-Friendly Version

We are currently recruiting for the full time position of Account Representative (CSR) within the Commercial Service department at our Jack Blick Office in Winnipeg, Manitoba. Your positive outlook and professionalism are prerequisites to work with our dynamic team. Job profile and qualifications/skills are detailed below.

Job Profile

Under the supervision of the Commercial Office Manager, the Account Representative (CSR) carries out a wide range of duties. The Account Representative (CSR) will be responsible for maintaining strong working relationships with assigned Producers, as well as developing and maintaining strong relationships with the clients and insurers. The Account Representative assists Producers with the servicing of a designated group of clients or book of business as it relates to marketing, claims, administration, and sales. The Account Representative (CSR) will act as liaison between the Producers and Insurers, keeping them well-informed of any changes affecting insurance coverages. The Account Representative (CSR) is responsible for the delivery of customer service on all assigned accounts according to company service standards. Duties will also include resolving customer service inquiries, responding to client questions, logging of conversations, servicing of renewal accounts according to company procedures, preparing renewals and client information presentations, reviewing proposals and assisting in preparing RFP responses. The Account Representative (CSR) must work effectively with all members of the commercial team to obtain a clear understanding of our client’s insurance needs.


  • Minimum High School Graduate

  • Minimum of 3 (three) years commercial lines experience

  • Applicants should possess a minimum CAIB 3 ICM license or equivalent experience and education

  • Must hold a minimum Level 2 license from Insurance Council Of Manitoba or be able to transfer their non-resident license within 30 days of start date

  • Demonstrated Proficiency in MS products including Word, Excel, Outlook, Power Point and Adobe products

  • Requirement to continue with education working towards earning the CAIB designation

  • High level of accuracy for data entry and keyboarding skill with a strong attention to details

  • Willingness to learn on a continual basis and continue with education when opportunities arise

  • Superior time management, organization and process management skills that ensure consistent quality of service delivery

  • Demonstrated ability to communicate effectively in a professional manner both verbally and in writing

  • Ability to work independently and within a team environment with a strong cohesive approach

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.

We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please sign up for our talent Network We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.

For more information, visit our website