Commercial Claims Advisor

Claims | Markham, Ontario

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We are seeking a full time Commercial Claims Advisor. The successful candidate will be part of the Ontario Region Claims Team, providing Gallagher clients with exemplary claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims Department. Your positive outlook and professionalism are prerequisites to work with our dynamic team.

Key Job Responsibilities

  • Intake of Commercial client’s new claims and reporting to the insurance company

  • Provide Claims counselling as required to the insureds in a professional and compassionate manner

  • Data input using the EPIC Broker Management system

  • Maintain, organize and update client files, including Word summaries and Excel spreadsheets

  • Provide up to date Claims summaries and/or specific claim information to Commercial Team as requested

  • Communicate with adjusters and insureds with respect to open claims

  • Liaise between insured and insurance carrier during settlement negotiations when required

  • Advocacy on claims, as necessary, on client’s behalf with insurers

  • Process all incoming mail and correspondence in a timely fashion

  • Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management’s request

Educational and Experience Requirements

  • Completion of post-secondary education an asset

  • RIBO, CAIB, CIP designations an asset or courses completed towards designations

  • Prior Commercial Insurance and/or Claims experience required

  • Client service and/or advocacy experience an asset

  • Comprehensive and effective verbal/written communication skills

  • Excellent time management and organization skills

  • High attention to detail and accuracy

  • Ability to multi-task between a variety of tasks, projects, and deadlines

  • Proficient in Microsoft Office products

  • Experience with EPIC and/or DMS an asset

Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.


We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Please sign up for our talent Network http://bit.ly/GallagherTalent. We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.

About Gallagher

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


Our Canadian roots run deep, dating back to 1890. In Canada, Gallagher employs close to 1200 people in more than 35 offices across the country.


For more information, visit our website www.ajgcanada.com.

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